Operations Project Manager

Contract position

Role Summary

We’re bringing together several legacy organisations, and with that comes complexity, contradiction, and the rare chance to build something better. We’re not just streamlining; we’re reimagining. And we’re looking for an Operations Project Manager who’s up for the challenge.

This role sits at the intersection of process, people, and potential. You’ll lead internal projects that span all service lines including Patient Services, Launch Excellence, Market Access, Insights & Analytics, Medical Affairs, Marketing Excellence, and Contract Commercial Services translating strategic intent into practical, scalable action. You’ll work across global teams, legacy systems, and evolving structures to help us move forward with intention and pace.

You’ll need to be analytical, creative, and comfortable with ambiguity. But more than that, you’ll need to bring Rebel Thinking: a mindset that embraces change, draws from diverse perspectives, and challenges the status quo to achieve better outcomes.

We’re not here to maintain the status quo—we’re focused on building combined technical capabilities while delivering the practical. This role is for someone who wants to make change stick.

Role Responsibilities & Requirements

Efficiency Initiative Execution

Map current-state processes and identify pain points and inefficiencies Conduct gap assessments with internal stakeholders Support the design and propose future-state solutions across systems, processes, and training Estimate time/cost impact of changes and align implementation plans Coordinate stakeholder reviews, feedback, and approvals

Project Management of Internal Initiatives

Lead cross-functional internal projects from scoping through to delivery Set clear timelines, assign ownership, and manage execution Track risks, milestones, and ensure alignment across business units Support the Integration efforts following recent team expansions

Client Feedback Innovation Projects

Project manage initiatives stemming from client feedback Engage with service line leads to co-develop and implement improvements Track and communicate progress of changes based on feedback

Essential Traits & Skills

Passion for operations, structure, and continual technical improvement Detail-oriented and systems-minded but committed to deliver the practical Experience in /or strong familiarity with change management Comfortable working across global service lines (including Patient Services, Launch Excellence, and Market Access) Remote stakeholder management and holding teams accountable Experience with ambiguity, autonomy, and driving execution Thrives in fast-paced, dynamic environments Based in the UK or EU with flexibility to work across time zones (including US on occasion) Reports directly to the VP, Operations

Qualifications & Experience

Essential

Dynamic, Rebel thinker 5+ years of project management or consulting experience in a fast-paced environment Strong capability in scoping and delivering internal or change-focused projects Demonstrated experience leading cross-functional initiatives Excellent attention to detail, with strong documentation and communication skills Experience with change management, particularly in high-growth or evolving organisations Confident in working across global teams and diverse stakeholder groups Able to prioritise and manage competing internal priorities with minimal oversight Familiarity with project management tools (e.g. Asana, Monday.com, Smartsheet) and Microsoft tools (incl. Excel)

Desirable

Life sciences industry background/knowledge Change management experience or formal training is highly desirable (e.g.: experience in acquisition/integration, and or/ scaling businesses) A degree or certification in project management (e.g., PMI, PRINCE2, APM)

Logistics

Must be eligible to work in the UK Flexible working Hybrid work model, with office in London. Permanent, full-time role