Job Title: German-Speaking eCommerce Customer Service AdvisorHours: 42 hours per weekLocation: WarringtonBasic Salary from £28,392About the RolePybus Recruitment is seeking an experiencedGerman-speaking eCommerce Customer Service Advisorto support the online retail operations of a well-established automotive client. This role is ideal for someone with strong customer service experience, excellent communication skills, and the ability to thrive in a fast-paced eCommerce environment.Key ResponsibilitiesRespond to customer enquiries via email, live chat (tbc), and telephone (tbc).Manage and resolve issues from eBay, Amazon, and the companys webshop.Process returns, exchanges, and investigate order discrepancies.Liaise with couriers regarding outbound, delayed, or damaged shipments.Co-ordinate and track orders using internal and external systems.Collaborate with external eCommerce partners and agencies.Provide support across additional customer service channels when required.Essential Skills & ExperienceFluent, bi-lingual German speaker.Previous customer service experience.Confident using Microsoft Outlook, Excel and Word.Familiarity with web-based systems (e.g., Zendesk, Linnworks).Strong written and verbal communication skills.Able to work to tight deadlines and meet SLA targets.Capable of analysing and interpreting information from multiple sources.Experience handling online marketplace enquiries (eBay, Amazon, etc.).Evidence of Right to Work in the UK.Desired SkillsKnowledge of or interest in vehicle parts.What the Employer ValuesThe hiring organisation promotes a culture based on care, respect, honesty, wellbeing, and teamwork. They value positivity, a proactive mindset, and continuous improvement, investing in people and innovation to stay ahead in a changing industry.How to ApplyTo apply for this position, please submit your CV to Pybus Recruitment will contact shortlisted candidates directly.JBRP1_UKTJ