The Role

As General Manager, you are ultimately responsible for everything that occurs in your site. You are ultimately accountable for the financial & operational performance of your site, regardless of who carries out a task. Your strategy is to deliver excellence in all that you do. You will ensure the highest possible standards are consistently met whilst delivering exceptional and memorable guest experiences. You continuously review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment and implementing innovative changes. You are an inspirational leader who motivates and develops their team to be efficient, happy and successful.

Qualities

• Leadership

• Excellent communication skills

• Strong decision-making ability

• Highly organised

• Strong work ethic

• Good interpersonal skills

• Meticulous attention to detail

• Computer literate

• Proactive nature

People

Every single person in your building reflects you. Their success is your success and their failure is your failure

• Recruiting the right people for your teams in the right way, using HR compliant practices and the correct company processes

• Ensuring all due diligence training and inductions for your team are thoroughly completed before normal duties are commenced

• Continuously coaching your management team

• Sharing responsibilities and delegating tasks to achieve goals, following up where necessary

• Providing guidance and feedback to help others strengthen specific knowledge/skill areas

• Resolving internal staff conflicts efficiently and to the mutual benefit of all involved

• Motivating and leading employees

• Holding employees accountable for actions

• Evaluating performance and productivity of your team

• Actively promote a relationship of respect and support between all departments in your business

• Ensuring your entire team is trained and confident on health and safety, food safety, our standards, policies & processes

• Promoting our community work & leading by example

• Ensuring everyone in your team has the correct tools & guidance in order to flourish in their roles

• Ensuring all pre-shifts are delivered daily so staff are always given clear direction

• Ensuring all members of your teams receive regular and constructive feedback on areas to ensure they are developed

• Ensuring individuals are praised and rewarded for great work

• Reviewing staff incentives & benefits to reflects the needs & aspirations of the team

• Recognising individuals who are going above & beyond & ensuring they feel recognised & rewarded

• Ensuring each team member receives regular appraisals & that all actions are followed up.

Guest Experience

Delivering excellence in all that you do, ensuring our guests have the best time with us

• Ensuring each guest is given the same energy and attention from the moment they join us to the moment they leave, enforcing that our steps of service are delivered every time

• Dealing promptly with any guest complaints in a manner that is genuine and efficient, both in person & online

• Ensuring every drink is prepared and served to spec, on time, every time

• Ensuring the atmosphere is always perfect for the time & day (music, lights, temperature, cleanliness)

• Striving to ensure our offering is always outstanding & valuable by negotiating with suppliers & making changes where necessary

• Reviewing our offering on a quarterly basis to ensure that the whole community is represented.