V&C Associates have been retained exclusively to conduct the search for a General Manager to join a prestigious artisan apparel and luxury retail business. We are proud to partner closely with the client to identify an exceptional leader who will drive operational excellence, nurture a skilled team, and uphold the brand’s commitment to craftsmanship and customer experience. This retained search reflects the importance and sensitivity of the role within a specialist, high-end retail environment, the candidate should have experience working with Ultra High Net Worth Individuals. The position involves managing a dedicated team of around 25 staff working across retail, workshop, and office environments, as well as liaising with suppliers to deliver exceptional handmade apparel and accessories and an unmatched customer experience worldwide.

Key Responsibilities Lead and oversee the full operational management of the business premises in St. James’s, London, and the separate workshop facility in Kent. Manage all HR functions, including recruitment, staff performance, contract compliance, holiday and absence management, and fostering a positive, collaborative workplace culture. Set, monitor, and implement KPIs aligned with company vision and goals. Ensure compliance with relevant employment legislation and compa...