JOB TITLE: Front of House Customer Service Assistant REPORTS TO: Business Centre Manager LOCATION: Kingfisher House Business Centre, 21-23 Elmfield Road, Bromley, BR1 1LT HOURS: Monday to Friday 09:00 to 14:30 (30 minutes lunch)

Job Purpose The Front of House Customer Service Assistant plays a key role in delivering a professional, welcoming, and efficient service to clients, visitors, and internal teams. This individual will be the first point of contact and is responsible for ensuring the smooth day-to-day running of front-of-house operations while maintaining the highest standards of customer service.

Key Responsibilities Centre Facilities Ensure reception, meeting rooms, kitchens, and other shared spaces are maintained to Kingfisher House standards. Support with routine maintenance checks and report any issues relating to health and safety. Assist the centre manager when needed. Client Services Deliver general administrative services to clients. Handle incoming and outgoing post, including scanned documentation and parcel deliveries. Provide basic IT and telecoms support to clients. (training will be provided) Assist with onboarding and offboarding procedures for clients. Support in the organisation of in-house networking events and community activities. Conferencing Manage meeting room bookings and scheduling. Ensure meeting rooms are clean, equipped, and ready for use. Coordinate with catering suppliers and deliver refreshments to clients as required. Sales & Marketing Respond to sales enquiries and provide information to prospective clients. Promote and upsell additional services to existing and ad-hoc clients. Contribute ideas and assist in the creation of content for social media, liaising with the marketing team.

Required Skills and Experience Strong customer service and communication skills High attention to detail and well-organised IT literate, with good working knowledge of Microsoft Office Excellent time management and ability to prioritise tasks effectively Comfortable working both independently and as part of a small team Proficient in administrative tasks and multitasking Self-motivated, proactive, and able to use initiative Able to anticipate client needs and respond accordingly Positive, professional, and reliable attitude Flexible and calm under pressure