Front Line Manager Shift Times: Between 08:00 and 18:00 Monday to Friday 37 Hours per Week Pay Rate : £15.30 Location : West Strand Business Park in Preston, PR1 8UY

This is a temporary assignment for 3-6 months.

Job Purpose / Overview

We are looking for a temporary Front Line Manager to support a team of 20 call centre agents and provide support to 2 team coaches in driving high quality and positive outcomes to customers within the Child Care Service.

The team work a range of schedules between 08:00 and 18:00 Monday to Friday, and a successful candidate will be required to support the wider FLM team in covering those opening hours.

Key Responsibilities: Manage and motivate a team of call centre agents to meet performance targets and KPIs Monitor call quality and provide direction to coaches to ensure excellent customer service Monitor schedule adherence and ensure effective planning between yourself and coaches Develop and implement strategies to improve productivity and customer engagement Ensure compliance with company policies and industry regulations Monitor emerging call trends and share insights with the planning team

Requirements:

Proven e...