Job Title:?Front Desk Agent, (0-hour Casual Contract) Department:?Front Office Inspired & Supported by:?Reception Manager Salary: £16,73 per hour + commission on upselling Your purpose will be: To deliver an exceptional, seamless guest service experience, creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty. You will specialise as a concierge, whilst confidently taking on additional guest executive responsibilities as required to be an integral member of the team. You will be accountable for: Passionately and expertly creating a 5-star luxury guest experience, characterised by flawless efficiency and authentic emotional connection

Taking ownership of any guest request which comes your way seeing it through until completion

Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be: Devising guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight. Ensuring accuracy in the recording and communication of bookings.

Promoting and nurturing positive relationships in the local area strengthening our position in the marketplace

Having a thorough knowledge of the local area

Confidently assisting with elements of the front desk operation including arrivals, check out and billing

Assisting in providing in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms

Driving revenue through upselling and cross selling.

Communicating clearly with other teams and through RSM to ensure efficient service for our guests

Seeking opportunities to surprise and delight our guests

Meeting all service standards in every guest interaction

Ensuring that deliveries for guests and colleagues are correctly recorded and delivered

Ensuring the front hall is always covered and providing a warm welcome for all guests

Paying keen attention to guest preferences and update profiles accordingly

Working different shifts including night shifts

Qualifications What you will need to do this role: Essential: 1 to 3 years experience in a Front Desk related role in a luxury hospitality environment

Excellent communication skills, both spoken and written with the ability to build rapport quickly and communicate well with people of all levels

Enthusiastic and positive personality with the ability to build trusting relationships

Ability to multi task and problem solve in a fast paced environment

Keen eye for detail

Previous experience of guest complaint handling and going the extra mile to meet guest needs

Flexibility to work different shifts including night shifts

Knowledge of OPERA PMS

Desirable: Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information Whats in it for you? Competitive salary, pension

Accrued holidays

Exclusive discounts:

Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)

50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants

20% off at other Gordon Ramsay restaurants and Restaurant 1890

Colleague restaurant, interfaith prayer room and wellness room

Laundry services for all colleagues

Gym access

Local discounts for F&B and retail

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