Franchise Business Manager

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Field Based Full-time Oakhouse Foods (Part of Pilgrim's Europe)

About the Role

As a Franchise Business Manager, you will partner with a group of Oakhouse Foods franchisees to drive sales, improve customer experience, and strengthen operational performance across their local businesses. Using data, insight, and our H.E.A.R.T. framework (Hear, Empathise, Add value, Reassure, Take ownership), you'll help franchise partners build practical growth plans and deliver real results.

What You'll Be Doing Coaching and supporting franchise partners to grow sales, retention, and local demand
Analysing performance reports to spot opportunities (new customers, repeat orders, AOV)
Running regular performance reviews and agreeing actionable growth plans
Driving telesales, local marketing, and customer reactivation campaigns
Exploring and testing local partnerships, tactical offers, and awareness activities
Measuring campaign outcomes, sharing best practice, and scaling successes
Supporting operational improvements: stock control, delivery performance, financial discipline
Onboarding and mentoring new franchise owners
Addressing underperformance through constructive improvement plans
Liaising with Head Office to overcome commercial or operational hurdles
Promoting the HEART culture and maintaining brand standards across the network
Sharing insight, ideas, and success stories to inspire franchise-wide excellence
What We're Looking For

Essential Skills & Experience Passion for people and delivering outstanding customer experience
Strong commercial acumen with the ability to turn data into action
Excellent listening and communication skills
Supportive coaching style, empowering others to take ownership
Highly organised, reliable, and outcome-focused
Proficiency in analysing customer/sales data and creating actionable insights
Experience in sales, account management, or multi-site management (retail, service, food)
Track record of influencing and building strong relationships
Good digital literacy: Microsoft Office, reporting tools, CRM/dashboard systems
Full UK driving licence and willingness to travel extensively (including overnight)
Desirable Experience in franchise, delivery, or foodservice businesses
Coaching or mentoring experience
Familiarity with CRM (e.g. HubSpot) or data dashboards (e.g. Power BI)
Behaviours That Help You Succeed

Availability - always ready to support, advise, or step in

Determination - you push for results and help others reach their potential

Simplicity - clear, direct, and focused communication and actions

Why Join Us - Benefits of Working at Pilgrim's Europe

By joining Oakhouse Foods, you become part of the larger Pilgrim's Europe family - a values-driven organisation that deeply cares about its people. Here are some of the benefits you can expect: Pilgrim's Europe offers competitive pay, plus a generous holiday entitlement.
A company pension scheme with employer contributions helps you plan for the future.
Access to life assurance benefits and wellbeing programmes, including mental health resources.
Extensive development opportunities: leadership coaching, online learning modules (via Online Academy), and mentoring.
Work in an environment founded on Pilgrim's Europe's core values (Determination, Simplicity, Availability, Humility, Discipline, Sincerity, Ownership) that encourages ownership, trust, and collaboration.
Depending on role/region, you may benefit from flexible work patterns, community building, recognition programmes, and team events.
Take advantage of employee discount schemes, subsidised food (at some sites), and on-site facilities like parking and recreational areas.
Be part of a company that gives back - Pilgrim's Europe runs a £1 million Community Support Fund to support local initiatives.
The company

Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.

What we'll bring to the table

Competitive Salary

Competitive Holiday Entitlement

Pension Contribution

Family Friendly Policies

Learning and Development Opportunities

Life Assurance

People matter

Previous Next

Our values

Determination

Simplicity

Availability

Humility

Discipline

Sincerity

Ownership
TPBN1_UKTJ
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Location:
Sopworth
Salary:
not provided
Job Type:
FullTime
Category:
Marketing;Management

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