Job Summary Kapara is a bold and vibrant Eastern Mediterranean-inspired restaurant and bar in the heart of Soho. Known for its playful energy, creative cocktails, and flavour-packed sharing plates, Kapara brings the spirit of the Eastern Mediterraneans food and nightlife scene to London. With a lively atmosphere, music, and a strong sense of fun, every service at Kapara is a celebration. The Role We are looking for an experienced and enthusiastic Floor Supervisor to join our front-of-house team and help maintain the highest standards of service management across our busy private events calendar. Youll bring energy, confidence, and warmth to every guest interaction, helping to create an unforgettable dining experience. This role is ideal for someone who thrives in a dynamic, high-energy environment and loves delivering service thats both professional and full of personality. Responsibilities Supervise and coordinate the activities of restaurant, including servers. Monitor service delivery to ensure guests receive outstanding hospitality and service. Handle guest enquiries or complaints professionally, resolving issues promptly to maintain customer satisfaction. Ensure cleanliness and organisation of the work environment in accordance with safety standards. Provide input and feedback on potential strategies to improve operational efficiency and enhance the overall guest experience. Event Management Responsibilities Oversee the smooth delivery of all private events, ensuring service meets company standards Act as the main point of contact on the floor during events for clients, organisers, and internal teams Ensure all event set-ups align with function sheets Manage guest experience throughout the event, handling queries or issues professionally and efficiently Coordinate closely with kitchen, bar, and events teams to ensure seamless service flow Monitor service quality, staff performance, and presentation at all times Maintain health & safety standards and ensure licensing requirements are adhered to during events Manage staffing levels, breaks, and reallocation of staff as required during service Oversee event breakdowns, ensuring spaces are reset efficiently and correctly Report post-event feedback, incidents, or operational issues to senior management Experience Proven supervising experience within a restaurant, hotel, or similar hospitality setting. Familiarity with restaurant service operations, including serving and hospitality practices. Demonstrated leadership skills with the ability to manage teams effectively. Previous experience with managing events. Have a drive to want to develop within the role. Job Type: Full-time Pay: £16.00-£18.00 per hour Expected hours: 48 per week Benefits: Casual dress Company events Company pension Employee discount Private dental insurance Private medical insurance Referral programme

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