About The Job

First Line Support Engineer - Hybrid (2 days in the office per week after training)

What’s this role about?

• As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
• MSP experience is a bonus; if not, an IT Helpdesk or remote support background is highly desirable. Strong communication skills are essential.

What will I do day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:

• Troubleshooting a range of technical issues experienced by our clients, including:
• Windows 10
• Office 365
• Microsoft Office
• Printers and Scanners
• Various customer applications
• Knowledge of Windows Server 2016 and 2019
• Network troubleshooting
• Identifying and escalating higher-level issues to a senior engineer
• Providing friendly and positive support, demonstrating strong communication skills both verbally and in writing

Uptime is passionate about growth; training and development opportunities will be provided to help you progress your career.