Field Service Technician (Hardware Break/Fix)

London SE Location:

London SE Skill Level:

Level 2 Technician Start Date:

asap Travel Requirement:

Up to 50%+ daily travel

Pay :

£150.00-165.00

Role Overview We are seeking an experienced

Field Service Technician

to provide

hardware break/fix support for HP and Lenovo laptops and desktops

across the

LE, CV, and B postal regions . This role is

not deskside support

and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to

troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform

diagnostics, troubleshooting, and repair

of HP and Lenovo desktop and laptop hardware. Conduct

installation, maintenance, and replacement of hardware components . Respond to

customer service requests and technical issues

promptly. Maintain

daily communication

through phone, email, voicemail, and internal communication tools. Ensure all

administrative tasks and service updates

are completed accurately. Follow

best practice standards and operational procedures . Maintain and manage

tools, spare parts, and test equipment . Utilize

escalation and support processes

to resolve complex service issues. Travel extensively to customer locations across assigned regions. Lift and transport equipment or parts up to

25 kg . Requirements Minimum 3 years of experience

diagnosing and repairing

desktop and laptop hardware . Strong experience with

HP and Lenovo hardware break/fix . Proven ability to

troubleshoot hardware issues and resolve customer concerns . Comfortable

working independently in a field-based role . Ability to travel extensively with

extended periods of driving . Valid drivers license and good driving record

required. Ability to

lift and carry equipment up to 25 kg . Important Note This role is strictly

hardware break/fix field support . Candidates with only

deskside support experience (e.g., battery or keyboard replacements only)

will

not be considered .

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