Field Service Manager

Location: Rushden Salary: £45,000 per annum Benefits: EV Company Vehicle + Additional Benefits Package

Permanent Position

We're seeking a proactive and experienced Field Service Manager to lead a team of Rack & pinion engineers across the country. This is an excellent opportunity for a strong hands-on leader who can motivate a team, has technical expertise, and can improve service delivery. The Field Service Manager will have excellent communication skills to manage field activities. This is a full time role based in Rushden with regular travel to support the field teams and meet customers.

Key Responsibilities

Lead, coach, and develop a team of field service engineers ensuring productivity and quality standards are met whilst providing a positive and safe working environment Conduct site visits and job audits to maintain quality and safety standards. Provide hands-on technical guidance and troubleshooting assistance to field engineers, alongside the technical support team Contribute to safety improvements and enforce compliance within H & S regulations Build strong relationships with customers, resolving issues and ensuring high service quality Monitor KPIs and implement improvements to drive operational efficiency Support recruitment, training, and performance management activities. Support the Service Operations Manager to liaise with customers on operational matters, ensuring satisfaction and resolving issues promptly

Qualifications and Competencies

Previous experience in a service management or senior field engineering role (minimum of 5 years due to knowledge and experience required) Strong technical knowledge of Rack & Pinion Systems (essential) Mechanical Engineering and IOSH Managing safely qualification would be advantageous Strong leadership and communication skills with the ability to work under pressure Knowledge of health and safety standards and compliance requirements Highly organised with the ability to manage multiple priorities Full Uk driving licence and be able to travel nationwide.

What is on offer

The successful candidate will be joining a global company where there is room for career progression. An excellent benefits package is offer consisting of the following

Equal-Opportunity Employer 25 days holiday, plus public holidays Competitive Salary - £45,000 per annum EV Company Vehicle Pension Scheme 8% Company contribution, 3% employee contribution after 3 months

If you are interested in this role, please apply by sending your CV or for more information please email (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy