Field Service Engineer

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Field Service Engineer – MFD / Print (Walking role)

Location: Central London (Hybrid)
Salary: £35,000-£40,000
Job Type: Full-Time, Permanent

About Us

We are a growing and customer-focused provider of managed print and document solutions, delivering industry-leading MFD (Multi-Functional Device) technology to businesses across the UK. Due to continued expansion, we are looking for a skilled and motivated Field Service Engineer to join our team.

The Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of MFDs and print equipment across your assigned region. You will play a key role in ensuring high levels of customer satisfaction through prompt and professional service.

Key Responsibilities

* Install, service, and maintain MFDs, printers, and associated software

* Diagnose and repair faults on-site and remotely

* Perform routine maintenance and preventative servicing

* Manage service calls efficiently within agreed SLAs

* Provide technical support and training to customers where required

* Maintain accurate service records and documentation

* Build strong relationships with clients and represent the company professionally

Requirements

* Proven experience as a Field Service Engineer within the MFD / print industry

* Strong knowledge of Ricoh products is essential and any Papercut exposure would advantageous

* Excellent fault-finding and diagnostic skills

* Strong IT/networking knowledge (TCP/IP, scanning, print drivers)

* Full UK driving licence

* Strong communication and customer service skills

Desirable Skills

* Manufacturer accreditations or certifications

* Experience with print management software (e.g. PaperCut, Equitrac)

* Basic knowledge of Windows server environments

What We Offer

* Competitive salary with performance-based bonus

* Zone 1-6 travel card

* Company laptop, mobile phone and tools supplied

* Ongoing training and manufacturer certifications

* Career progression opportunities within a growing business with a family feel

* Pension scheme with progressive holiday allowance

Apply Now

If you are a motivated engineer looking to join a forward-thinking company in the print, IT, Telecoms and document solutions industry, we’d love to hear from you.

Apply today by submitting your CV or contact us for more information
Apply
Location:
London
Salary:
£35,000 - £40,000 /annum
Job Type:
FullTime
Category:
Other

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