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Job Description

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products. Individual is committed to the mission and principles of Aristocrat and the Customer Service organisation. \n Job Requirements You will be responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.

\n Install, convert, issue resolution, repair and / or de – install as vital Gaming Machines, Signs, and gaming controllers. \n Responsible for the coordination of all installations and visitation schedules in conjunction with the Dept Head. Pre-plan, schedule and perform services activities assigned to geographic territory.

\n Provide direct customer support for training, parts purchasing advice and preventative maintenance programs. \n Provide assistance to customers by telephone or in person regarding technical challenges and reports on trends, needs and service challenges to keep management advised. \n Liaison with customer representatives and management regarding product performance, service or installation scheduling, training, and operational issues.

\n Lead service activities and service cases to ensure timely and successful resolution of customer concern(s). \n Carry out any other reasonable duties that may occur on an ad hoc basis and/or requested by management. \n Maintain a neat and tidy workplace at customer sites as well as monthly reporting on field issues and installations \n Include software burning as ongoing job.

\n Electronics qualifications . \n Successfully completed professional training courses or industry certification, if applicable. \n Understanding of all Microsoft Office Suite products.

\n Must have excellent verbal and written communications and customer service skills. \n In depth understanding of Digital Electronics. \n Familiarity with networking technologies and issue resolutions.

\n Timely understanding and execution of instructions when assigned a task by a Department Head or designated individual overseeing installations. \n Build customer advocacy for Aristocrat Products and Service by delivering exemplary quality and performance as a leading supplyier in the gaming industry. \n Must be ready to travel on short notice, possibly for extended periods, and able to fly within EMEA any day.

\n Must be willing to work extended hours, on call for dispatch and variable work shifts. \n Should be capable of performing a 2-person lift of a 110kg game onto stands, with a minimum 23kg lift alone. \n Must acquire gaming licenses in approved jurisdictions like Nevada Gaming Control Board and hold a valid passport and driver’s license.

\n Follow all lawful employer safety and health rules. \n Please note this position is offered UK fully remote. Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.

We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We welcome and encourage applications from all people regardless of , , race, , cultural background, status or + . World Leader in Gaming Entertainment \n Robust benefits package \n Global career opportunities \n Talent Unleashed \n Travel Expectations \n This role is subject to mandatory background screening and regulatory approvals.

As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. \n Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies.

The specific information required may vary depending on the jurisdiction and project assignment. \n xkybehq Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.