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Job Description

4 on 4 off - Field Service Engineer *\nLocation: Field-Based \nSalary: £35,256 Starting + Up To £1,000 Onboarding Bonus + Bonuses\nShifts: 4 Days On / 4 Days Off | 09:00 – 20:30\nAs a Field Engineer at NoteMachine – You will be a Key Player in the Future of Cash Access\n Join us at NoteMachine and take your engineering career to the next level — with real rewards, real opportunities, and be a part of Brink’s, a global leader within the industry. \nWe’re NoteMachine, one of Europe’s top ATM providers – moving over £10 billion in cash annually, with over 14, 000, machines in our ATM network, *covering all of the UK. We work with retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

\n We’re part of the global BRINK’s network – operating in 100+ countries with 59,000+ employees – giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day. \nAs we continue to expand and build our engineering base, the lookout for a Field Service Engineer* who’s hands-on, people-savvy, and ready to tackle real-world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro-mechanical repair, if you’re a sharp problem solving, solution finding, a master on the tools and great with customers, this role could be the perfect fit.

\nUp to £1,000 onboarding bonus (dependent on experience and paid on passing probation)\n* *Performance Bonus* – you meet your calls and targets and you could be looking forward to receiving a discretionary additional bonus \n* Company van, fuel, tools & fitted uniform provided – you can also use the van for personal use as long as you follow the HMRC guidelines. \n* *4-on / 4-off shift pattern* – providing you with consistency & work-life balance \n* Full training and ongoing development \n* *22 days holiday, rising to 23 days *in the annual leave year after your first anniversary. \n* *Medicash* private healthcare & wellness benefits \n Salary sacrifice pension scheme* for higher take-home pay \n Life insurance – 4 x salary cover*\n* Company Sickness Policy (CSP)\n* *Strong career growth opportunities in a growing business \n*Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.

\n· Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision. \n· Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism \n· Accurately document all service transactions and keep detailed records of any repairs or replacements performed \n· Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development \n· Conduct quality control checks to ensure that all repairs and replacements meet company standards \n*Field Service Engineering experience with electro-mechanical systems \n* A valid UK driving licence (max 6 active points)\n* Clear, confident communication & customer service skills \n* Willingness to travel and work weekends/holidays on rotation \n* Job Types: Full-time, Permanent \n Company car \n* Company events \n* Company pension \n* Health & wellbeing programme \n* Life insurance \n Field Service Engineer : 2 years (required)

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