Job Title:Field Engineer
Location:Oxford/Reading area
Reporting to:Onsite Manager

Purpose:

The Field Engineer is responsible for delivering high-quality, face-to-face technical support across client sites in the South Region. This includes break/fix services, scheduled visits, maintenance, installations, and emergency response. The role demands flexibility, adaptability, and a proactive approach to resolving client issues, whether through planned visits or urgent interventions.

Duties and Responsibilities:

• Provide on-site technical support to clients, resolving hardware and software issues in line with company standards.
• Install, configure, maintain, and upgrade IT systems, including desktops, laptops, servers, and network devices.
• Respond to technical queries and incidents with appropriate prioritisation to meet service level agreements (SLAs) and customer satisfaction targets.
• Accurately log all activities in the PSA system, adhering to established Service Desk protocols.
• Maintain up-to-date and accurate documentation for each client site.
• Manage your support queue efficiently, ensuring timely resolution of issues while delivering exceptional customer service.
• Foster strong working relationships with clients and internal team members.
• Identify and propose improvements to client systems and services to enhance performance and service delivery.
• Ensure all work complies with relevant safety, security, and operational standards.
• Collaborate with Professional Services Engineers on project-based work when required.
• Provide remote support via the Service Desk when not attending client sites.
• Be available for ad-hoc, urgent, or Priority 1 (P1) site visits as needed.

Personal Characteristics

• Demonstrates a genuine commitment to continuous professional development through self-directed learning.
• Self-motivated with the ability to work independently and take initiative.
• High level of accuracy and attention to detail in all tasks.
• Flexible and adaptable, with the ability to respond to short-notice assignments.
• Strong organisational skills and the ability to prioritise effectively under pressure.
• Professional, approachable, and client-focused demeanour.
• Excellent interpersonal and communication skills, both written and verbal.

Qualifications, Knowledge and Experience:

• Demonstrable experience as a Service Desk Engineer or Field Engineer
• Demonstrable knowledge and support with Microsoft Windows Server / Desktop Environments
• Experience with Microsoft 365, Backup/DRaaS and related technologies, Entra ID & IaaS
• Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching)
• Must hold a full UK driving license and have transport with Business Insurance
• Knowledge of InTune & Conditional Access Technologies
• Knowledge of Mimecast email security

Note: This description is not intended to establish a total definition of the job but an outline of the duties

What’s In It for You?
We offer a competitive salary, professional development opportunities, and the chance to work in a collaborative and innovative environment. With us, you’ll play a pivotal role in shaping the future of IT services while growing your career in a high-energy, rewarding role.

Joining our team comes with its perks:

• Hybrid working options for a better work-life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

Why Join Us?
This is your chance to work alongside an inspiring leadership team in an organisation that values efficiency, collaboration, and innovation. You’ll gain exposure to high-level operations and contribute to the success of a thriving company.