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Entertainment Duty Manager

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Location: St Marys Stadium

Contract Type: Permanent

Hours: Full Time or Part Time (2 positions available)

Criminal Record Check: Enhanced

What is the role?

We are looking for an Entertainment Duty Manager to provide support and leadership to the team at our new indoor leisure entertainment venue, ensuring daily activities run smoothly and efficiently.

What will you be doing?

You will manage shift schedules, breaks and staff coverage ensuring appropriate staff levels at all times while delegating tasks and ensuring staff productivity. You will provide support to the team and create a positive and enjoyable environment for staff and visitors of the centre.

Handling both customer and employee issues, from complaints to emergencies, in an efficient and professional manner you will take accountability for your team and the general running of the venue.

You will be performing opening and closing operational checks and ensure compliance with health, safety and company policies.

Is this you?

You have proven experience within a supervisory or management role which has given you strong leadership skills and the ability to communicate effectively with a variety of demographics.

You are familiar with customer service principles and conflict resolution with an understanding of working in a customer focused environment and the ability to make quick decisions in high pressure situations.

Due to the nature of the operations, your working hours will include evenings, match days and weekends

How this benefits you…

If you are successful, you can look forward to a healthy benefits package;

· Access to x2 free match tickets for every home league game

· Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).

· Discounted Southampton Football Club merchandise.

· 25 days’ holiday per year excluding bank holidays plus your birthday off each year.

· Contributory Pension Scheme.

· Worldwide Travel Insurance for you and your family.

· Learning & Development opportunities - supporting you to develop your potential and achieve in your career.

· Free onsite parking.

· Cycle to Work Scheme.

· Collaborative & inclusive working culture.

How can I apply?

Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 31 July 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*

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About Us

About Us

POTENTIAL INTO EXCELLENCE

Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation.

We as a Group compete as a Premier League club at the highest level of professional football with a culture which promotes respect, unity, aspiration, innovation and discipline – this is The Southampton Way.

We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do.

We don’t stand still, we are constantly moving forward.

Be part of it…

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We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.

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