Enterprise customers. Complex challenges. Own Revenue Growth

We are a rapidly growing Top Tier ServiceNow Partner, helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform.

We’re looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long‑term growth through consulting and managed services engagements.

This isn’t a “renewals” account management role - it’s about building strategic partnerships and unlocking new opportunities across complex organisations.

Hybrid Working UK. London 2 days per week at The Ministry - London’s coolest workspace (Yes, the same people as the Ministry of Sound).

Who We Are

Working shouldn’t be painful. Our inspiring founders, alongside our brilliant team, have built a culture that puts you and your wellbeing first.

We care about your happiness. When we are happy, we make better decisions - and happy people means better outcomes for our customers. That’s why we’ve worked hard to create an environment where our team feels supported, developed, respected, and empowered to succeed.

If you’re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible.

What You’ll Be Doing

• Build and nurture strong relationships with senior stakeholders across customer accounts
• Develop long‑term account strategies focused on expanding our footprint within customer organisations
• Identify opportunities for upselling, cross‑selling and new consulting engagements
• Work with technical teams to design solutions that solve customer challenges
• Manage contract renewals, commercial discussions and long‑term customer partnerships
• Collaborate with delivery teams to ensure successful outcomes for customers
• Lead account reviews and continually identify ways to improve customer value and engagement

About You

You don’t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we’d love to hear from you.

We’re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations.

You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster‑growing consulting business.

We’re particularly interested in candidates from managed services, consulting, or technology services environments – where success is driven by solving client problems rather than selling a fixed product. You’ll bring a consultative, outcome‑led approach, identifying customer needs beyond software and shaping the right service‑based solutions.

You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C‑suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners.

Experience We’re Looking For

• 3–5 years experience in Account Management within a technology – managed services, or consulting environment (ServiceNow experience would be beneficial)
• A proven track record of growing and developing customer accounts – mid‑enterprise
• Experience working in solution‑based sales environments – deal sizes £200‑£1million+ with longer sales cycles – c12‑24 months.
• Strong commercial awareness including pricing discussions and contract negotiations
• The ability to build long‑term account strategies and identify growth opportunities
• Excellent stakeholder management skills
• Comfortable working in a fast‑paced, high‑growth environment
• Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous
• Experience in a fast‑growing SME

Salary & Benefits

• Base Salary aligned with your expertise and growth
• c£150,000+ OTE
• Bupa health insurance, GP access & Bupa dental care
• Life insurance
• £250 home office setup allowance
• 4% employee pension
• 25 days holiday increasing with tenure
• Comprehensive training and development
• Hybrid working from The Ministry offices in London (typically 2–3 days per week)
• On-site gym
• Maternity & Parental Leave
• Enhanced parental leave package.
• For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay.
• For paternity and parental leave, you’ll receive 4 weeks full pay.
• Support time off for ante and post‑natal appointments.
• Flexible Working
• We know people perform at their best when they have balance.
• That’s why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1).
• We also provide a £250 home working allowance to help you create a comfortable workspace.