A fast-growing, AI-powered customer communications platform is seeking a Key Account Manager to join its expanding enterprise team. The company provides a unified solution combining voice, messaging, and AI to help businesses improve customer experience, increase efficiency, and scale operations. Headquartered in Europe with a global presence, the organisation is product-led, high-growth, and focused on innovation in AI-driven communication tools. The Role: This position is responsible for managing and growing a portfolio of large, strategic enterprise customers. The role focuses on driving long-term partnerships, ensuring customer success, and identifying opportunities for expansion. Key Responsibilities: Own and develop relationships with key enterprise accounts, including senior stakeholders Create and execute strategic account plans to support retention and growth Act as a trusted advisor on communication strategies and AI-driven solutions Identify opportunities for operational improvement, new use cases, and revenue growth Manage renewals, upselling, and expansion opportunities, with responsibility for revenue retention Lead business reviews and executive-level engagements, demonstrating value and ROI Collaborate cross-functionally with internal teams to deliver successful customer outcomes Provide customer feedback to i...