Senior Client Success Director Senior Client Success Director to lead and grow some of D&B’s most critical Global Enterprise Financial Services relationships. Key Responsibilities

Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long‑term satisfaction with D&B solutions while driving footprint growth and supporting renewal success. Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross‑functional post‑sales teams to deliver all contracted services. Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision‑making and ensuring measurable business outcomes through tailored D&B value plans. Independently manage and expand senior‑level client relationships through regular face‑to‑face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership. Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams. Lead and deliver structured service reviews—preferably in person—to evaluate solution adoption, progress key initiatives, and assess overall client sentiment. Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies. Shape future service engagement plans, including retention strategies, value‑driven initiatives, expansion opportunities, and risk mitigation programs. Develop specialist knowledge of clients’ industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth. Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B’s offerings. Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.

Essential Skills & Qualifications

Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments. Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement. Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels. Commercially aware and client‑centric, with strong service and project management capabilities. Self‑starter with an ownership mindset—proactive, curious, and committed to problem‑solving and delivering measurable outcomes. Innovative thinker who seeks new approaches to achieve objectives and continuously improve. Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.

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