Job Title: Employment Coach

Location: Berkshire (community-based delivery across multiple boroughs)
Salary: £27,976 £29,000 (dependent on experience)
Contract: Permanent

Base location within Berkshire is flexible during mobilisation. Travel beyond the agreed base will be reimbursed.

Role Overview:

We are recruiting a committed and people-focused Employment Coach to support individuals across Berkshire to move into meaningful, sustainable work as part of the Connect to Work programme.

You will manage a caseload of up to 25 customers, providing personalised, structured support that helps individuals overcome barriers, build confidence, and secure good-quality employment. You will develop strong employer relationships, promote inclusive recruitment, and deliver ongoing in-work support to ensure customers thrive in their new roles.

This is an opportunity to be part of building a values-driven team that delivers high-impact outcomes for residents across Berkshire.

Key Responsibilities:

Customer Support & Coaching

• Create tailored, person-centred action plans and ensure all activities are delivered effectively.
• Provide regular one-to-one support and check-ins with customers, pre-employment and post-placement.
• Support customers to develop confidence, skills and capability through constructive challenge, motivation and coaching.
• Address personal barriers to employment with practical guidance and problem-solving.
• Deliver high-quality In-Work Support to promote long-term job sustainability.

Employer & Partnership Engagement

• Promote customers as strong candidates to local employers.
• Actively engage employers to identify and create opportunities, advocating for inclusive recruitment practices.
• Facilitate work trials, placements and shadowing opportunities where appropriate.
• Build and maintain strong relationships with partners across Berkshire to deliver a joined-up service for residents, employers and stakeholders.

Programme Delivery & Compliance

• Identify and recommend training or vacancy solutions aligned to customer needs.
• Maintain accurate and compliant case records meeting quality and contractual expectations.
• Build strong local knowledge of signposting pathways including disability support, benefits, housing and mental health services.
• Meet all performance targets, KPIs and compliance measures.
• Contribute to a high-performance culture rooted in integrity, collaboration and positive outcomes.

Essential Criteria:

• Passion for supporting people and a solution-focused approach.
• Experience working with individuals facing barriers to employment including disabilities or health-related challenges.
• Background in delivering one-to-one coaching or support with the ability to challenge constructively.
• Proven experience building networks and partnership relationships.
• Strong organisational skills, including caseload management.
• Able to work flexibly, including occasional evenings or weekends.
• Understanding of safeguarding, confidentiality and data protection standards.

Desirable Criteria:

• Full UK driving licence and access to a vehicle for community delivery.
• Experience helping individuals secure and sustain employment.
• Knowledge of supported employment models (e.g., IPS).
• Degree or equivalent experience in target-driven roles such as recruitment, sales, customer service, or case management.
• Understanding of the local labour market.
• Experience supporting individuals with welfare, benefits, mental health or physical health challenges.

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