Honest Dog Company is a fast growing dog supplement brand selling across Shopify DTC, Amazon, and TikTok Shop. We've grown from a bedroom brand to over £1.8M annual revenue and 4,000+ active subscribers in under 3 years. Bootstrapped, profitable, and scaling.

We're hiring a hands-on operations person to work directly alongside the founder. You'll have genuine ownership over the day-to-day running of the business.

1. Customer experience - managing our support inbox, social media comments and messages, and ensuring every customer gets a fast, thoughtful response. We use AI tooling to assist, but you'll bring the judgment and the human touch.
2. TikTok Shop & affiliate programme - managing our TikTok Shop listings, growing our affiliate network using automation tools, building relationships with top-performing creators, and monitoring content performance.
3. Inventory & operations - monitoring stock levels across our 3PL, Amazon, and in-transit inventory using our internal dashboard. Flagging issues before they become problems. Liaising with suppliers and our warehouse on deliveries and lead times.
4. General ops - you'll be the person who makes sure nothing falls through the cracks. Order issues, process improvements, reporting, and anything else that keeps the business running smoothly.

You're a good fit if you:

• Have 1-3 years of experience in ecommerce, DTC, or a similar fast-paced environment
• Are proactive. You investigate problems and come with solutions, not just questions
• Can write clearly and warmly in a customer-facing context
• Are comfortable with tools like Shopify, TikTok Shop, Klaviyo, or are quick to pick up new platforms
• Are reliable, consistent, and take ownership of your work
• Are based in the UK

This role isn't for you if:

• You prefer being told what to do rather than figuring things out
• You need close supervision to stay productive
• You see customer service as beneath you
• You're looking for a purely strategic role, this is hands-on

What we offer:

• £30,000 - £32,000 depending on experience
• Fully remote (UK-based)
• Direct access to the founder - you'll learn how a modern ecommerce brand actually operates
• Real ownership and room to grow as the business scales
• A lean, fast-moving environment where your work has immediate impact
• Unlimited free dog supplements!

If this sounds like you, send a short video introduction (under 2 minutes) telling us why you're interested and what you'd bring to the role to: george@honestdogcompany.co.uk