E-Commerce Coordinator Location: Petersfield, Hampshire Hours: 37 hours per week, full- time, with flexible working Salary: £28,000 - £32,000 per annum DOE About Us With over a century of expertise, we’re proud to be recognised as specialists in sports and security fencing. As a fourth-generation, family-owned business, our legacy is built on trust, craftsmanship, and long-standing customer relationships. We’re known for delivering exceptional products and service and we take that responsibility seriously. About the Role We're looking for a proactive and strategic E-Commerce Coordinator to take full ownership of our online shop. You’ll play a key role in driving digital sales performance, enhancing the customer journey, and ensuring our product offering is competitive and well-represented online. This role is perfect for someone who thrives in a fast-paced environment, enjoys collaborating across teams, and is excited to make a measurable impact on both B2B and B2C sales. Key Responsibilities Manage day-to-day webshop operations Maintain accurate, engaging product listings and pricing Coordinate with technical teams to ensure site performance and security Develop and implement digital strategies to grow traffic and conversions Support marketing campaigns across email, SEO, and social media Use analytics to drive continuous improvement Enhance the customer journey and reduce cart abandonment Manage tools like live chat, FAQs, and customer feedback Work closely with procurement and warehouse teams on stock accuracy Monitor competitor activity and report on key KPIs What We’re Looking For Proven e-commerce experience (construction or trade sectors a plus) Strong knowledge of Google Ads, Analytics, SEO, and social platforms Data-driven mindset with strong commercial awareness Organised, communicative, and customer-focused You’ll Succeed If You Bring a proactive, solutions-focused attitude See both the small details and the big picture Communicate clearly and work well with others Are committed to creating a seamless digital customer experience What’s In It for You We believe great work deserves great rewards — here’s what we offer: Salary: £28,000 – £32,000 per annum DOE Bonus: Company performance-based Leave: 25 days bank holidays (including Christmas shutdown) Flexibility: Option to buy 5 extra days of annual leave Family Support: Enhanced maternity, paternity & adoption leave Wellbeing: Enhanced sick pay & access to Perkbox perks Pension & Life Assurance: Employer-matched contributions Hours: Standard office hours are Mon–Thurs: 9:00–5:30 | Fri: 9:00–5:00 but we can offer flexibility to accommodate your needs Culture: Supportive, family-friendly, and values-led We are seeking individuals who not only bring skills and experience but also embody the behaviours and values that define our culture. The ideal candidate will: Treat others as you’d want to be treated Do what you say and do it well Think long-term while delivering today Represent yourself and the company with pride Ready to Apply? If you’re ready to make a real impact and grow with a business that values integrity, performance, and people we would love to hear from you.