Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough.We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.Hours: 37.5 hours er week, between 7am – 7pm (must be flexible with shift rotation and occasional weekends)Pay: £14.22What's on offer: Competitive payOvertime available (time and half)Full training providedWeekly payOpportunity to progress within a growing IT teamTemp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionallyLogging, tracking, and updating support tickets accurately in the systemTroubleshooting hardware, software, and network issues, escalating where necessaryGuiding clients through step-by-step solutions over the phone or via emailMaintaining clear documentation of common issues and solutions to support team knowledgeSupporting the team with general IT tasks and contributing to ongoing process improvementsEnsuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Dutch, written and verbalStrong customer service skillsPrevious call centre experience beneficial but not essentialOrganised and methodical in approach to workPrevious experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call 01733 558877 for more informationINDPBJBRP1_UKTJ