Dispute Resolution Officer (Permanent)
New Today
Officer Shrewsbury based, travel across county.
Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies?
We are looking for an enthusiastic and proactive individual to join our team as an
Income
Officer. About the
Role As an
Income
Officer, you will report to an
Income
Manager, who will support you in your health and safety, training, and development.
In this role, you will be responsible for managing a designated income management caseload and ensuring tenants, and other stakeholders receive outstanding service regarding their rent, garage, and other
Neighbourhoods-related debt. Key
Responsibilities Manage a caseload for income management, including rent, garage, and other related debts. Provide the main frontline contact for tenants, , and other stakeholders concerning income management matters. Deliver a high-quality, customer-focused service to ensure effective arrears management. Work proactively with tenants, colleagues, and partners to recover income, adopting a preventative approach to minimise rent, garage, and other
S T A R
Housing-related debt or void-related income loss. Adhere to established processes, policies, and procedures, and contribute to reviews of policy and practice. Identify vulnerable individuals and provide them with appropriate support to ensure they are not disadvantaged in the income recovery process. What
We're
Looking
For Whilst income recovery and arrears management experience is desirable, if you have the following we would like to hear from you: Customer-focused and committed to delivering exceptional service. Adept at working collaboratively with tenants, colleagues, and partners. Proactive in identifying solutions, especially for vulnerable individuals. Organised and detail-oriented, ensuring policies and procedures are followed. Excellent awareness of time management Why
Join
Us? This is an opportunity to make a real impact in people's lives by helping them sustain their tenancies and access the support they need.
You will be part of a team that values collaboration, innovation, and commitment to improving the community. Pando Logic. ,
Location:
Shrewsbury,
E N G -
S Y3 8 P N
- Location:
- United Kingdom
- Job Type:
- FullTime