Operations Director – Retail Casino & Bingo We are delighted to have been appointed exclusively by Capital Entertainment & Leisure to secure a transformational, senior leader for their multi-site land-based gaming and entertainment business in Ireland. Full relocation can be provided from within Europe. Reporting to the CEO, the Operations Director has full accountability for day-to-day performance across all venues, embedding consistency, compliance and customer-focused operating standards in a transitioning regulatory environment. Role Overview Responsible for operational delivery, commercial performance, people leadership and regulatory compliance across the estate. A key member of the executive team, translating performance data into practical actions and continuous improvement. Key Responsibilities

Lead daily operations across all venues, ensuring consistent customer experience and operating standards. Own venue-level P&L, KPIs, labour efficiency and machine/bingo performance. Optimise layouts, machine mix, service models and event programming. Review estate performance and support refurbishments, reconfigurations and capital investment decisions. Recruit, develop and manage venue leadership teams, embedding accountability and professional standards. Ensure full compliance with Ireland’s gambling regulations, including AML, safer gambling, ID verification and inspections. Own operational systems, reporting, cash control and auditability. Lead change initiatives and act as a senior operational advisor to the CEO.

Candidate Profile

Senior experience in land-based gaming operations (casinos, AGCs or large bingo venues). Strong expertise in machine operations, security and regulated environments. Proven multi-site operational leadership with full P&L responsibility. Commercial, data-literate and hands-on leadership style. High integrity, sound judgment and confidence in making difficult decisions.

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