Job Role: Director of Operations

If your skills, experience, and qualifications match those in this job overview, do not delay your application. Location: West Midlands Based Pay: Highly Competitive Package Are you a strategic and values-driven leader ready to scale excellence across therapeutic children’s care? At Stepping Stones Care , we are looking for a Director of Operations to lead our next phase of growth — embedding quality, consistency and culture across the business. This is a pivotal, executive role with real reach: overseeing our Regional Managers, driving operational performance, and ensuring that our therapeutic model isn’t just a philosophy - it’s lived out in practice, every day. We provide trauma-informed, therapeutically-led care rooted in our in-house Model of Care. With our newly launched SSC DNA framework, a clear pathway for growth and development and an organisation full of dedicated practitioners, the foundations are set for our next chapter. If you're a confident, compassionate operator who leads with both heart and clarity, and you’re ready to build something exceptional, we’d love to hear from you. What You’ll Be Doing Leading and line managing our Operations Team, Clinical Team and Estates Team Driving quality and continuous improvement in all areas of the organisation Leading our SLT to align people, culture and care with strategic goals Owning accountability for occupancy, staffing, regulatory readiness, and overall business performance Building a strong, values-led leadership culture that supports growth and excellence What’s in It for You? Competitive Salary Package Private Healthcare & Wellbeing Support Car Allowance or Company Vehicle Scheme Pension Scheme Generous Annual Leave + Additional Birthday Day Off Real Influence: Leading our SLT and shaping the organisation What We’re Looking For Experience in multi-home operational leadership within children’s residential care Proven track record of improving service quality and compliance Deep understanding of trauma-informed practice and therapeutic models (e.g. PACE, DDP) Inspirational leadership style - values-led, visible and credible Experience managing Responsible Individuals, Registered Managers and Ofsted Homes Full UK Manual Driving Licence and willingness to travel regularly If all of this sounds interesting to you and you believe that Stepping Stones Care is the company you want to lead, let’s start a conversation.