Digital Counsellor\n\n£(phone number removed) FTE\nOffice Based\n\nAre you a qualified counsellor looking for a company that will invest in your development and career progression?\n\nPortfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.\n\nThis is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Digital Counsellor.\n\nJob Overview\n\nYou will provide emotional support and guidance via digital mediums, primarily email, video call, livechat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to all service users.

\n\nDay to Day Responsibilities:\n\nProviding an efficient and effective digital counselling service to all service users working in line with clinical governance.\nTo effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.\nDemonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.\nResponding to all web enquiries and tailor responses to meet individual requirements.\nProviding "In the moment support" to service users via the Live Chat function and Live Video Calls \n\nEssential Skills and Competencies:\n\nMinimum diploma level 4 in Counselling & minimum of 150 counselling hours\n12 months post qualification experience\nRegistered member of the BACP \nRelevant telephone experience\nHigh level of computer literacy (MS Office, Word, Excel and PowerPoint)Desirable Skills and Competencies:\n\nAccredited with the BACP or eligible for the accreditation process\nEAP experience\nExperience of working within a target driven environment \n\nEmployee Benefits:\n\nBACP (or equivalent) membership and accreditation paid for \nBACP CBD Hub\nUp to £70 per month for supervision \nMonthly incentives such as weekends away! \n25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service\nDay off on your birthday\nCash plan for you (and your children, if any)\nContractual sick pay\nPrivate medical insurance after 5 years' service\nPension Plan and Life Insurance\nPension plan contributions increase after 5- and 7-years' service\nHoliday season bonus after 3 years' service\nProfit share scheme\nSeason ticket loan scheme after 6 months and successful completion of probationary period\nCycle to work scheme after 6 months and successful completion of probationary period\nAccess to Employee Assistance Programme\nFree breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nCompany incentives, access to discount schemes\nDiscounted glasses/contact lenses prescription \n\n48166LSR7\nINDHA