Deputy Manager

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Deputy Manager YHA Snowdon Pen-y-Pass, Nant Gwynant, Caernarfon, Gwynedd, LL55 4NY Fixed, permanent contract Full time, 42.5 hours per week £31,101 - £34,875 per annum Staff accommodation is available at a rate of £74.62 per week Are you looking for a fun and varied job in hospitality? YHA Snowdon Pen-y-Pass are looking for a Deputy Manager to support the Hostel Manager! This isnt just another hospitality role. Our hostel sits in an absolutely breathtaking location, surrounded by mountains, trails, big skies, and the kind of views people travel across the world to see. Its a place where sunrises stop guests mid-sentence, boots pile up by the door, and stories are swapped over mugs of tea after long days outdoors. Were proud of our YHA heritage

a legacy built on access, adventure, inclusivity, and community. For decades, YHA has helped people explore wild places, connect with others, and feel welcome no matter who they are or where theyre from. That spirit is still very much alive here. This hostel is more than a building. Its a basecamp, a meeting point, and for many guests, a lifelong memory. Were looking for a Deputy Manager who doesnt just run shifts

but helps shape the experience for guests and the team alike. Youll work closely with the Hostel Manager to keep the hostel running smoothly day-to-day, while also being a visible, hands-on leader who leads from the front. One minute you might be supporting a team member, the next welcoming walkers in from the rain, solving a problem, or making sure standards are spot on. No two days are the same

and thats exactly the point. Due to the location of the hostel, driving is essential. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family

Access to YHAs staff discount and cash back portal

Free YHA Membership each year

Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. What will you be doing as a Deputy Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Delivering an excellent customer experience to all hostel guests.

Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.

Supporting the Hostel Manager by managing a team of employees and occasional volunteers.

Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

What Skills and Experience do you need to be a Deputy Manager? Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests. To provide this service we are looking for candidates who have: Experience in hospitality or customer service, including the management and delivery of a quality service

Ability to manage varying pressures, include peaks in workload demands

can prioritise, able to deal with conflicting duties

Experience of managing a team

experience of leading others, providing guidance to members of your team (desirable)

Food safety level 2 and APLH level 2 qualifications (desirable)

Basic IT skills (ideally Microsoft Office)

able to use Microsoft Word, Outlook, Excel

Knowledge and understanding of the core purpose of YHA

what YHA does and how we do it

Demonstration of our HEART values

theyre part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal If you require reasonable adjustments during the recruitment process, please get in touch by emailing . PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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Location:
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Job Type:
PartTime

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