We have an exciting opportunity for a Deputy General Manager to join the team at Buzz Bingo, supporting one of our West Yorkshire clubs either Leeds, Wakefield, Bradford or Barnsley.This is a full-time position, working 44 hours per week across 7 days, and requires full flexibility to work during all opening hours. Although you’ll be based at one of our clubs, you will be expected to travel and provide cover, so a willingness to travel at short notice is essential, paying up to £35,000 depending on experience.Join Our Team of Remarkable PeopleAt Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.The Role You’ll PlayAs Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.Hit the Jackpot with Our BenefitsIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSBuzz Brights ApprenticeshipsBuzz Brilliance Awards – Employee Recognition SchemeBuzz Learning, our digital learning platform with access to 100s of online coursesIn-house training – IOSH, First Aid, Fire Safety, Gamcare and moreAccess to Trained Mental Health Advocates for advice on your mental wellbeing5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)Staff discount 50% off bingo tickets, food & soft drinksLife AssuranceYour Responsibilities as Part of Our TeamAssist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journeyAssist the General Manager to implement the brand strategy flawlessly at a local levelDeputise for the General Manager in all operational aspects of the ClubSeek opportunities to recognise and appreciate those that go the extra mileEvaluate actions to maintain and improve KPI performance, based on information provided by the General ManagerEnsure adequate levels of staff are deployed in each area to maximise customer service throughout the dayProvide input to the club’s local strategic plan on a trimester basisProvide performance expectations through regular feedback and the implementation of performance reviews for all members of the teamDeliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every sessionCritically evaluate the feedback received from all Customers and respond to thisGenerate new members and communicate with them appropriately to generate repeat visits including maximising data captureHave a highly visible presence in all areas of the club at peak trading timesEffectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as requiredEnsure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered toEnsure the Club is operating in strict accordance with the Company's Operating Manuals, standards and proceduresEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We’re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environmentEvidence of bringing business awareness to decision making and understands the commercial drivers of the businessEvidence of setting an example for customer service and interaction 'on the floor'A relentless focus upon customer service standards with strong attention to detailSelf-aware and welcomes constructive feedbackCommitted to your own and other's developmentEvidence of being able to manage and drive new initiativesYou are driven by a need to deliver tangible resultsApplicants must be 18+#BB1 #J-18808-Ljbffr