Role: D365 Solution Architect

Duration: 6 Months

Location: Newcastle, UK

Mode: Hybrid (2-3 days in a week) Job Description:

The Role You will play a pivotal role in shaping and delivering enterprise-grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end-to-end solution architecture, hands-on proof-of-concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem. Your responsibilities: Lead solution architecture and design for Dynamics 365 Customer Servicecentric engagements Own end-to-end solution definitions include functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand business processes, challenges, and outcomes Design and build hands-on Proof of Concepts (POCs) to validate solution approaches and demonstrate value Define application landscape including Dynamics 365, Power Platform Ensure solutions align with non-functional requirements such as security, scalability, performance, and compliance Provide architectural governance, design assurance, and technical leadership during delivery Guide and mentor functional consultants and developers across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Your Profile Essential skills/knowledge/experience: 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages) Experience designing integrations Strong customer-facing skills with the ability to communicate complex solutions clearly Experience working in regulated or large-scale environments with strong governance needs Ability to balance out-of-the-box capabilities with configuration and customisation Desirable

skills/knowledge/experience: Experience with Copilot, AI-enabled customer service, or knowledge management solutions Exposure to public sector or highly regulated industry programmes

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