A leading construction company in the United Kingdom is seeking a proactive Complaints & Continuous Improvement Lead to enhance service excellence across multiple product lines. This role involves leading complaint investigations, identifying process efficiencies, and collaborating with stakeholders to ensure high-quality customer experience. The ideal candidate should possess strong customer service and problem-solving skills, along with proficiency in IT systems and data management. An attractive package includes a bonus scheme and development opportunities. #J-18808-Ljbffr