Location: Hythe - office based
Salary: Up to £45,000 + Benefits

Are you a customs professional who thrives on bringing structure, improving processes, and building high-performing teams?

Were partnering with a well-established logistics provider looking for a Customs Team Leader to take ownership of their Road Freight Customs function. This is a day shift rolea rare advantage in this sectorwhile offering full leadership oversight across both day and night operations.

This Customs Team Leader role is ideal for someone who not only understands customs inside out, but also enjoys creating order, driving consistency, and developing people.

As Customs Team Leader, you will:

• Lead, coach, and develop a structured, high-performing customs team
• Bring process, consistency, and best practice into daily operations
• Oversee end-to-end import and export customs clearance
• Act as the escalation point for complex or high-risk entries
• Ensure full compliance with HMRC, DEFRA, and regulatory requirements
• Review and refine SOPs, workflows, and operational procedures
• Monitor KPIs, accuracy, and service levels, driving continuous improvement
• Build strong relationships with customers and internal stakeholders
• Oversee duties, taxes, and deferment accounts with a focus on accuracy

Youll also have responsibility for the night shift team, ensuring alignment, visibility, and consistency across the full operation.

• 35+ years experience in HMRC customs entry processing (CDS essential)
• Strong knowledge of HS classification, tariffs, and compliance
• Experience with DEFRA, IPAFFS, and related systems
• Background handling temperature-controlled / perishable goods
• CargoWise experience (essential)
• Previous team leadership or supervisory experience preferred

• A leader who is process-driven and detail-focused
• Passionate about building structure, improving workflows, and creating consistency
• Experienced in developing teams and raising performance standards
• Organised, with the ability to prioritise in a fast-paced environment
• A clear communicator who fosters a one team culture
• Proactive, accountable, and solutions-oriented

• Day shift role highly sought-after in customs operations
• Salary up to £45,000
• Opportunity to shape processes and build a strong team culture
• Leadership role with real influence across day and night operations
• Supportive, collaborative working environment

If youre ready to take ownership, bring structure to a growing function, and build a team youre proud ofthis is your opportunity.

Apply now or get in touch for a confidential discussion.

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