Customer Team Leader

New Today

Customer Team Leader
Location: 46 Caldon Road, Irvine, KA12 0RH
Pay: £13.65 per hour
Contract: 16-20 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing various store tasks like re-stocking shelves and cleaning spillages.
At Co-op, we focus on fairness for our members and communities. We support your wellbeing and offer policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you’ll do
  • Provide friendly, helpful service, supporting tasks on the post office counter, working in our in-store bakery, and managing challenging situations.
  • Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued.
  • Ensure the store remains safe, legal, and fully operational.
  • Manage diligence checks and stock accuracy to enhance customer experience.
  • Support your store manager by deputising and handling HR processes.
  • Lead the introduction of new products and services, encouraging team feedback.
  • Engage with and support your local community, assisting in delivering the Co-op community plan.
This job would suit people who have
  • A genuine care for customer and member needs.
  • Ability to balance leading and supporting your team, as well as working on the shop floor.
  • Strong people skills to build positive relationships.
  • Organisational and problem-solving skills.
  • A desire to learn and develop leadership skills.
  • Flexibility to work various shifts.
Why Co-op?
  • Paid training and support for your career development.
  • 30% discount on Co-op products and 10% on other brands.
  • A pension scheme with up to 10% employer contributions.
  • Wagestream app for accessing part of your pay as you earn.
  • 36 days of holiday (including bank holidays, pro-rated for part-time).
  • Virtual healthcare services for you and your family.
  • 24/7 employee assistance service.
  • Rota sharing three weeks in advance, accessible on your phone.
  • Cycle-to-work scheme.
Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments. We support reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme. When you apply, we’ll ask if you wish to be considered under this scheme. We also provide adjustments during the recruitment process.
More about our recruitment process is available at jobs.coop.co.uk/apply-process. For information on our diversity commitments, visit jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll complete two online assessments, taking about 20 minutes. We reserve the right to remove the vacancy before the closing date if needed.
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Apply
Location:
Tetbury, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
PartTime
Category:
Management & Operations

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