Anderson Knight is delighted to be supporting a leading financial services provider in the recruitment of a Customer Support Advisor to join their growing team in Finnieston.

This is a fantastic opportunity for someone with a background in financial services, customer support, or regulated environments who thrives in a fast-paced, people-focused role.

As a key member of the Customer Support Team, you’ll be responsible for delivering a best-in-class service throughout the customer journey, ensuring all interactions meet regulatory standards and reflect the company’s values.

Location: Finnieston, Glasgow (Hybrid)

Salary: £23,000

Hours: 35 hours per week (rotating shifts between 8am–8pm, Mon–Fri)

Key Responsibilities:

• Provide outstanding customer service across multiple communication channels.

• Manage and process daily customer support tasks within agreed timelines.

• Handle direct debit collections, issue welcome packs, and send regulatory statements.

• Accurately update customer records and process settlement quotes in line with team KPIs.

• Manage queries and complaints promptly, ensuring resolution in line with company procedures.

• Comply with FCA regulations relating to early terminations, cancellations, and vehicle finance processes.

• Maintain detailed and accurate logs of all customer communications and actions taken.

• Submit cre...