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Remote |Full-Time

We’re hiring on behalf of a fast-growing IT consulting firm in the financial services sector. As they scale their remote operations, they’re looking forreliable, detail-oriented professionalsto join theirCustomer Support and Risk Monitoring team.

This is a fully remote role ideal for those with strong written English and experience in customer service, account support, or financial operations.

Key Responsibilities:

• Handle inbound customer queries via email and live chat
• Support account-level tasks: transaction review, identity verification, account recovery
• Flag suspicious behavior and assist fraud monitoring efforts
• Maintain CRM records accurately
• Follow daily workflows and meet performance targets
• Collaborate with compliance and CX teams as needed

About You:

• Fluent in written and spoken English
• Detail-oriented and able to follow protocols
• Discreet when handling sensitive financial/personal data
• Experience in customer support, financial services, or fraud investigation preferred
• Available full-time (Monday–Friday, UK hours)
• Stable internet connection and quiet work-from-home setup

Security Requirements:

• AnEnhanced DBS checkis required (we can assist with fast-tracked processing or accept a recent one within the last 3 months).

Join us in building a high-performing, remote-first support team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Human Resources Services

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