Customer Support Advisor - Part Time
New Today
Anderson Knight is delighted to be supporting a leading financial services provider in the recruitment of a Customer Support Advisor to join their growing team in Finnieston.
This is a fantastic opportunity for someone with a background in financial services, customer support, or regulated environments who thrives in a fast-paced, people-focused role.
Location: Finnieston, Glasgow (Hybrid)
Salary: £23,000 (Pro rata)
Hours: 14 hours per week (Wednesday 5pm-8pm, Friday 4pm-8pm, Sunday 9am-5pm)
Key Responsibilities:
• Provide outstanding customer service across multiple communication channels.
• Manage and process daily customer support tasks within agreed timelines.
• Handle direct debit collections, issue welcome packs, and send regulatory statements.
• Accurately update customer records and process settlement quotes in line with team KPIs.
• Manage queries and complaints promptly, ensuring resolution in line with company procedures.
• Comply with FCA regulations relating to early terminations, cancellations, and vehicle finance processes.
• Maintain detailed and accurate logs of all customer communications and actions taken.
• Submit credit reference agency files and daily asset registration data to relevant parties.
• Protect customer data and ensure all activity aligns with GDPR requirements.
• Support reporting and data tracking efforts to identif...
- Location:
- Braehead
- Salary:
- £23,000 /annum
- Job Type:
- PartTime
- Category:
- Customer Service & Support