Customer Success Specialist

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LynxarelookingforanexperiencedCustomerSuccessSpecialisttoleadpost-salecustomerengagementandhelpdrivelong-termclientsatisfactionandgrowth.Thisrolecombinesrelationshipmanagement,dataanalysis,reporting,andcross-teamcollaboration. KeyResponsibilities: Serveasthemainpointofcontactforkeycustomers Buildstrongrelationshipsandunderstandcustomergoals Proactivelyidentifygrowthopportunitiesandpotentialrisks Collaboratewithsales,operations,andtechnicalteams Analysecustomerhealthmetricsandprepareperformancereports Leadcustomermeetingsandtrainingsessions Supportandmentorjuniorteammembers Collectandsharecustomerfeedbackinternally Helpimprovecustomersuccessprocessesandworkflows Coordinatelogisticsandresolvecustomerissues Requirements: 35yearsexperienceinacustomer-facingB2Brole Strongcommunicationandrelationship-buildingskills Experiencemanagingcustomeraccountsanddrivingsuccess ComfortablewithCRMandprojecttools(e.g.,Salesforce,Jira) Organised,proactive,anddetail-oriented Bachelorsdegreepreferred

TPBN1_UKTJ
Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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