Customer Success Specialist (Accountancy Knowledge)

TRIA West Sussex, England, United Kingdom

2 days ago Be among the first 25 applicants

This range is provided by TRIA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Senior Account Manager (Technology, Transformation & Digital) | sarah.howells@triarecruitment.com 07403 377131

Remote with travel to customer locations

Southeast / South Coast OR Scotland (2 roles available)

Do you have a solid grounding in Accountancy knowledge and principles, ideally with an AAT qualification? Are you technically proficient and have excellent customer-facing skills? If so, apply now for this newly created position covering the South Coast / Southeast regions.

An opportunity has arisen with a provider of Accounting and Payroll Software Solutions to join their growing team in a newly created role.

This role will be home-based with travel to meet clients face to face. You must therefore be comfortable travelling and have your own vehicle (travel will be expensed). Please note, there are two roles available – one to cover Scotland and another to cover Southeast / South Coast (England) region.

The Customer Success Specialist will have the following skills and experience:

• Accounting knowledge – ideally with an AAT qualification
• Excellent communication skills – able to work closely with customers both remotely and face-to-face
• Technical proficiency across Microsoft packages and the ability to learn and support Accounting and Payroll software
• Excellent problem-solving skills
• Flexibility to travel for face-to-face client meetings
• Any knowledge, experience or interest in AgriTech / Agriculture would be a bonus

The Customer Success Specialist will be responsible for:

• Providing exceptional training and support to users of the accountancy and payroll system
• Ensuring customers can leverage the tool to suit their needs and maximise use of the features available
• Offering bespoke consultancy to ensure the tool is successfully integrated into their business operations
• Delivering customer feedback to support and technical teams to drive continuous improvement of the software and services

The salary on offer is between £40,000 - £45,000 basic salary with 21 days holiday rising to 26 with service.

This is an excellent opportunity to join a long-established and highly regarded business at an exciting period of growth and development.

For further information or to apply, please submit your CV online or contact Sarah Howells at TRIA Resourcing.

Customer Success Specialist (Accountancy Knowledge)

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing, Information Technology, and Customer Service

Industries

• Business Consulting and Services, Agriculture, Construction, Mining Machinery Manufacturing

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