Cisco Renewals Manager (1 Braham Street, London, United Kingdom) Closing Date:  Tuesday 19th August 2025 BT is launching a new Cisco Customer Success Team to support achievement of the highest partnership status with Cisco, one of BT’s tier 1 strategic partners. As a Cisco Renewals Manager, you’ll play a key role in securing timely, value-driven contract renewals and identifying upsell opportunities that fuel revenue growth. This role offers hands-on experience in strategic negotiation, contract execution, and customer relationship management.

Your impact will directly contribute to BT’s growth and long-term success. Managing the full renewal lifecycle – from contract review and negotiation to close – ensuring renewal targets are met. • Proactively identifying at-risk renewals by monitoring customer health and engagement signals. • Collaborating with Customer Success Managers, Account Managers and Sales teams to address customer concerns and secure renewals. • Maintaining accurate renewal forecasts and pipeline reports to support leadership decisions and resource planning. Relationship Building Customer Relationship Management Proven experience in renewals management, account management, or customer success, with a strong track record of driving customer retention and satisfaction. • Confidence in managing in-life customer relationships, with the ability to build and maintain long-term partnerships with key B2B clients. • On target bonus​ • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%​ • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​ • 25 days annual leave (not including bank holidays), increasing with service​ • 24/7 private virtual GP appointments for UK colleagues​ • 2 weeks paid carer’s leave ​ • World-class training and development opportunities​ • Option to join BT Shares Saving schemes

Why UK Sales and Commercial In Sales and Commercial, we’re building one of the biggest and best sales teams in the country. Developing a highly skilled, highly efficient sales powerhouse through competitive pricing, an optimised channel model and best in class tools Relentless pursuit of a high-performance culture founded on clear career progression and the drive and determination to become the UK’s best sales force With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.