nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

The Customer Success Manager is responsible for retaining and growing revenue from existing clients, as well as creating new opportunities to earn more revenue by building strong customer relationships and helping drive value from our service. We partner with our customers to understand what success looks like for them and to drive adoption.

This Customer Success Manager role will operate within our Insurance division and will be responsible for managing a portfolio of clients. The Insurance suite of applications and Acturis integration create a unique end-to-end solution for companies seeking to embed insight on their customers and prospects and are critical to onboarding and ongoing monitoring. The key responsibilities will be to ensure customer retention and satisfaction across this client portfolio, upselling and cross-selling, while managing and solving a wide variety of enquiries.

We're looking for an enthusiastic problem solver to join our team. You'll be the first point of contact for our users ranging from financial services institutions to technology companies. You will work with customers to help them get the most value from their service.

nCino, the global leader in intelligent banking, has recently acquired FullCircl. This position will be within our FullCircl brand, established in 2021 through the merger of Artesian Solutions and DueDil, and later enhanced by acquiring W2 Global Data Solutions.

FullCircl connects the insight you need when it matters most. We partner with more than 500 of the UK's leading banks, insurers, and FinTech to deliver market-leading insight on their business customers. Clients use our product to solve three critical business challenges: how to identify & acquire, verify & onboard, and retain & grow customers.

We believe it takes a dedicated team of brilliant people to continually innovate, push boundaries, and exceed expectations. We pride ourselves on bringing together a diverse group of individuals with the skills, energy, and shared passion to achieve great things.

Customer Success Manager Key Responsibilities

• Managing our customers and ensuring they are seeing value
• Building strong and deep relationships across a variety of people at different levels of seniority in a customer account
• Supporting and delivering value to the customer in collaboration with the wider business
• Identifying new revenue opportunities (this role is quota carrying as part of a team target)
• Maintaining high standards of admin by keeping our CRM and notes up to date
• Providing support and guidance to the team where appropriate
• Identifying risks and potential blockers within our customer base
• Developing and nurturing a wide network of Champions across your accounts

Our ideal Customer Success Manager will have

• A can-do attitude; sector experience is desirable
• A clear connection with our mission of helping our customers do better business, faster
• Alignment with our core values (G.R.A.F.T.)
• Experience working with sales & marketing teams to ensure successful product feature execution
• Self-driven, comfortable asking difficult questions, and eager to contribute ideas
• Analytical, clear, and pragmatic thinking skills, with strong attention to detail
• Extensive experience working in a SaaS environment
• A professional attitude with openness to feedback and coaching
• Excellent listening, presentation, and communication skills at all business levels
• Ability to learn quickly and adapt to changing business needs
• Understanding of customer success and account management
• Ability to partner with customers in developing their strategic direction
• Ability to navigate large complex organizations with strong collaboration and influencing skills
• Attention to detail and ability to handle multiple initiatives concurrently
• A mature and professional approach, leading a positive impact on the wider team

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas, and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics, or other protected groups. We comply with applicable laws and ensure nondiscrimination in all employment terms and conditions.

We are committed to full inclusion of all qualified individuals. If reasonable accommodations are needed for the application or employment process, please contact us at recruiting@ncino.com.

Our diverse team is instrumental to our success, and we strive to create workplaces where employees can bring their authentic selves to work.

About Us

nCino has been named the #1 Fintech to Work For and recognized as a top Commercial Loan Operating System. Our revolutionary Bank Operating System has transformed the financial services industry by helping bankers lend with confidence, efficiency, and transparency, while better engaging with their customers. We work with over 1,100 financial institutions globally, ranging from $30 million to $2 trillion in assets. nCino is part of the Forbes Cloud 100 and recognized for our company culture.