Location: Newcastle upon Tyne, Tyne and Wear, United Kingdom

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,500 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as a Customer Success Manager? (*note this role is Hybrid with upto 3 days per week in our Newcastle based office)

As Customer Success Manager, you will act as the ‘voice of the customer’ for our Partner Estate Agent network, ensuring their sentiment is always considered as part of our decision-making process. You will collaborate effectively with internal teams to ensure that our customers are enabled to grow their performance with us by optimising their experience with our core offering(s).

• Explore all feedback opportunities to drive optimisation of the iamproperty Partner experience and improve NPS.
• Collaborate with the CX Manager to maintain and report on the top 50 Partner ‘health check’ dashboard, tracking CX metrics like NPS and CSAT to support proactive Account Management.
• Analyse key Partner feedback, produce insightful reports, and share findings with stakeholders to demonstrate product success, partnership value, and growth potential.
• Conduct exit/churn surveys with former Partners and work with external teams to plan and execute re-engagement strategies.
• Create and support the delivery of consistent, engaging educational and engagement assets aligned with our brand and informed by customer personas and insights.
• Manage the Partner Agent LMS, delivering impactful learning experiences that drive product adoption and customer success.
• Act as a proposition expert, maintaining deep knowledge of our core offerings, contributing to go-to-market programmes, and leading on educational content. Ensure learning evolves alongside product development by working with SMEs and Partners.

What are we looking for?

• A passion for CX, with a clear vision of what customer excellence looks like and the impact it has on our business
• A love for learning and sharing knowledge with skills in programme management, customer success/training & content creation skills
• Proven experience in a client-facing role
• An ability to influence peers and develop strong relationships
• Ability to work cross-functionally in a highly collaborative environment
• Leadership skills is essential

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!

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