The Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers).

Are you enthusiastic and passionate about customers and helping them to succeed? We’re looking for someone to join our team to complement our existing skill set, we’d love to hear from you if you have experience of working with customer satisfaction measurement in social housing & knowledge of consumer regulation standards.

All our Customer Success Managers have a background in Social Housing it helps us to better understand our customers and relate to their world.

Where is the role based? This is a hybrid role with a mix of remote and office work at our Salford Quays office. There is also some travel required to customer sites.