Royal Voluntary Service has an opportunity available for a Customer Success Executiveto join our team.You will join us on a full-time, permanent basis, and in return, you will receive a salary of £26,173 per annum

About theCustomer Success Executive role:

Royal Voluntary Service is developing a game-changing new digital platform to boost volunteering in Britain — made possible thanks to £5 million in funding from players of People’s Postcode Lottery.

This platform is being built in response to the significant volunteer shortage facing charities across the UK. Research suggests that up to 164 million additional volunteering hours per month could be unlocked if flexible, digital access to opportunities was available.

Launching in 2025, the platform will widen access to volunteering by removing barriers — making it easier for people to give their time, and for charities to recruit and retain the support they need. It will provide a simple, scalable solution that connects volunteers, charities, and corporate partners — reducing complexity for everyone involved.

As we launch our volunteering platform, we’re looking for a highly organised and people focused Executive to help charities onboard smoothly and stay supported throughout their journey.

You’ll work closely with the Customer Success Manager, Customer Success Lead and wider team to deliver outstanding service to our charity partners, making it easier for them to upload roles, understand the platform and see the impact of their volunteer activity. This is a hands-on, varied role that is perfect for someone who thrives on helping others succeed, can communicate clearly and warmly and enjoys solving problems.

Location:Home based in the UK with occasional national travel

Hours: 35 hours per week

Benefits

• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

What you'll bring as our Customer Success Executive:

• Experience in a customer success role, ideally within a tech platform
• Comfortable using email, spreadsheets, CRM systems (e.g. HubSpot), and web-based tools likeMonday.com or Miro
• Clear, warm, and confident communication style – written and verbal
• Organised and methodical, with good attention to detail
• Able to manage multiple tasks and prioritise workload effectively
• A team player, happy to collaborate, contribute ideas, and support others
• Ideally some experience working with charities or non-profits
• Familiarity with onboarding tools and maintaining accurate records in a CRM

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our Customer Success Executiveplease click ‘apply’ today, we’d love to hear from you!

The closing date for this role is 4th August 2025.However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work.To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

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