After-Sales Associate - Mon to Fri 9am till 5pm

Berkshire

Essential Technical Knowledge

Proven experience in plumbing and bathroom products (essential). Ability to read and interpret technical drawings. Strong understanding of safety standards. We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career. This is a dynamic role combining 70% customer service and 30% technical support , ideal for someone who thrives in both problem-solving and customer-facing environments.

The Role

As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.

?? Customer Support & Service Management

Act as the primary point of contact for after-sales enquiries. Manage service requests, complaints, and technical queries via phone and email. Deliver timely and professional resolutions. Build strong, last...