Customer Services Advisor

New Today

We are a dynamic and progressive company based in central Hertford, Hertfordshire. Our company has undergone significant growth over the last 5 years, with the acquisition of several major client companies, we are now seeking to grow our Client Services team immediately. The successful candidate will have a good customer services / customer care background and be able to work effectively in a busy and paced environment. The role will involve responding to incoming client requests either over the telephone or email to a high standard each and every time. Deliver service to clients in a friendly, welcoming and courteous manner, with the aim of of excellent customer satisfaction and long term customer retention. Promoting company products and building strong client relationship's to ensure company growth, client retention with increased sales and profitability. Key responsibilities

* Receiving client in-bound client calls and taking requests for products and services, which will be processed in according to company guidelines.

* Handling client queries and requests for products information.

* Building strong and trusting client relationships to ensure loyalty and excellent client satisfaction.

* Process client requests for service and or consumable products.

* Manage Field Service workloads and planning to meet and exceed client Service Level Agreement times (SLAs)

* Use of company automated software for the collection of client data and information regarding meterage and technical information.

* Assisting with client billing including meterage, time and materials and minimum charges.

* Processing and production of client performance and service level reporting.

* Occasional client visits.

* Participation of various projects, which are required to help meet company targets and deadlines

* Assisting with the management of stock levels, spares, consumables and materials ensuring that all company processes and procedures are met.

* Ensuring all reporting processes are in pace and best practice is both followed and developed. We are looking for candidates who .

* Have a good standard of education and can formulate good client emails and client correspondence.

* Have a good customer care, client care background and who can liaise with people of all levels.

* Understand the importance of excellent client care.

* Have good IT skills particularly MS Word and Excel and be open to being trained in internal software packages, which will be used in the role.

* Are naturally helpful, polite and able to work as part of an industrious and effective team. We offer.

Excellent employee benefits which include..

* Company pension scheme

* 21 days holiday entitlement rising to 25 days plus UK Bank Holidays

* Extra days leave for your birthday

* Employee Assistance Provision

* Virtual GP Access

* Free on site parking

* Employee of the month award

* Friendly and supportive team with full training and ongoing career development

* Planned social events

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Location:: United Kingdom
Job Type:: FullTime
Category:: Customer Service