Customer Service Executive\n\nLocation : Stamford\n\nSalary : £25000\n\nHours : Monday - Friday 08:45 - 17:30\n\nCustomer Service Executive\n\n * Identify and source suitable venues that match the event’s requirements, including location, capacity, facilities, and budget constraints.\n\n * Work closely with clients to understand their event needs, objectives, and preferences, ensuring that venue options align with their vision.\n\n * Negotiate competitive rates, terms, and conditions with venue suppliers, ensuring the best possible deal for the client.\n\n * Organize and conduct site visits to assess the suitability of venues, evaluating factors like accessibility, ambiance, and logistical capabilities.\n\n * Maintain up-to-date knowledge of both UK and international venues, participating in site visits and industry expos/events.\n\n * Ensure venue options align with the client’s budget, providing cost-effective options.\n\n * Build and maintain strong relationships with venue suppliers, ensuring reliable service and the best treatment for clients.\n\n * Create detailed venue proposals, including recommendations and any considerations for the client when needed.\n\n * Address any issues or challenges that arise with venues, including last-minute changes or emergencies, ensuring minimal disruption to the event.\n\n * Advise on and incorporate sustainable venue options and practices, aligning with clients’environmental goals.\n\n * Maintain thorough records of all venue-related communications, contracts, and decisions,ensuring transparency and easy reference.\n\n * Gather feedback on venue performance, contributing to post-event reviews and continuous improvement of venue selection processes.\n\n * Provide regular updates to clients on venue search progress, addressing any concerns or additional requirements as they arise\n\nKey skills\n\n * Good levels of written and spoken English\n\n * Excellent customer service skills with good negotiation skills\n\n * Able to self-manage\n\n * Flexible and comfortable with fast paced change\n\n * Excellent organisation and time management skills\n\n * Able to work under own initiative and under pressure\n\n * Unafraid of new challenges