Customer Service Telephone Advisor

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About the role

Our Customer Service Contact Centre arelookingfor customer focused, friendly and helpful people to join them. Our fast paced, teamorientated and supportive environment is really at the heart of ourcustomer service.

This role involves taking lots of calls from different customers providingthemwith agreat service. Giving them updates on theiraccount, completing transactions over the phone to dealing with any other questions or queries they may have, are all key parts of the role.

It'll involve finding solutions for our customers, dealing with their calleffectively whilst keeping up to date with our products, services and policies. It also supports customer enquiries through inputting information accurately and efficiently.As the role grows training and support will be given to deal with otherqueries,like opening accounts orsupportingour customers through more difficult,challengingand sensitive situations.

Benefits:

25 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and sharedparental leave Extensivewellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Societyhere

We reserve the right toclosethis advert earlyif we receive ahigh volumeof suitable applications.

About you

For this role you'll be a people person with good experience of interacting with customers and providing great service in a busy environment.

Phone experience isnt essential as youll receive full training on our systems and services but it'simportant that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. To be successful in this role its essential you have:

Current experience in a customer focused role Experience of interacting directly with customers and providing a great service on a daily basis Goodcommunicationskills and the ability to problem solve Good accuracy skills Desirable experience will include:

Banking or call centre experience Processing customer details or data The ability to deal with more complex queries / complaints

Start date for the role is the 2nd March 2026 with with your first 4 weeks consisting of a mixture of training and support onsite to get you taking your first calls.Once you're trained andcomfortable in the role you'll revert to a hybrid working pattern(this isusually between3 to 6 months). Once hybrid well ask you to at least spend two days a week with us inCoventry House, in Binley. Here you'll spend time with your team, enjoy free car parking, a self-servicerestaurant,multi faith room,well-beingand games room!

OurContact Centre operating hours are Monday to Friday 8am - 7pm and Saturdays (Saturdays are typically 2 a month and a day off inlieuwill be given)

About us

In January 2025 Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UKs original ethical bank was the start of an exciting journey.

Trusted by over four million people, were a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.

Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. TPBN1_UKTJ
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Location:
Gb
Job Type:
FullTime
Category:
Customer Service;Customer Service

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