Have you dreamed of a job that combines your love of the outdoors and exploring New Zealand with meaningful work? Looking to join a thriving tourism company where your skills make a real impact? Want to work in a fun, supportive environment with a team that genuinely enjoys what they do? This could be your next adventure.

Who is Wilderness?

Wilderness is a New Zealand–owned family business that’s been at the forefront of tourism for over 20 years. We rent premium motorhomes to both locals and international visitors, and we’re also the exclusive New Zealand distributor for some of Germany’s top motorhome brands.

We’re here to help our customers create unforgettable journeys across Aotearoa in beautifully crafted European motorhomes. But it’s not just about the vehicles—it’s about the experience we deliver, which our glowing reviews speak volumes about.

With tourism in full swing and strong demand for our products and services, now’s a great time to join the Wilderness team.

What will you do?

As our Customer Service Team Leader (aka Adventure Support Leader), you will guide a high-performing team dedicated to delivering outstanding service and creating seamless guest experiences. You’ll play a key role in driving operational excellence while living and promoting Wilderness values. The role is rostered Tuesday to Saturday, with on-call support as needed.

Lead a High-Performing Team: Guide, coach, and support your team to deliver top-quality guest service every day.

Ensure Flawless Journeys: Oversee guest arrivals, departures, and on-road support to create seamless, positive experiences.

Champion Quality Service: Uphold service standards, respond promptly to challenges, and foster a culture of excellence.

Drive Continuous Improvement: Analyse service results and guest feedback to implement actions that lift satisfaction and efficiency.

Maintain Readiness: Keep vehicles, guest areas, and resources clean, well-presented, and prepared to meet Wilderness standards.

What we need from you:

2+ years of leadership experience.

Experience in tourism, service, or hospitality, demonstrating a deep understanding of customer needs and service excellence.

Proven ability to foster team growth and achieve collective success.

Proven problem solver - adept at finding win-win solutions through active listening and conflict resolution, ensuring positive outcomes for all.

Proficient in CRM (e.g., HubSpot) & IT Systems, including experience with AI tools.

Strong track record for attention to detail.

Resilient & Adaptable: Thrives in dynamic, high-demand environments, demonstrating the ability to navigate challenges calmly and effectively.

Innovative & Collaborative: Develops creative solutions while working effectively with diverse teams, fostering a culture of shared success.

Committed to Growth: Continuously learns and develops professionally, embracing new challenges and knowledge.

Strong Cultural Alignment: Fits with the Wilderness culture and aligns with the company values.

Multilingual (Advantageous): A valuable asset for connecting with a diverse customer base and enriching team dynamics.

Ability to drive large vehicles e.g. motorhomes.

Permanent legal entitlement to work in NZ

7 reasons why you would want to be part of our team:

We have a strong sense of purpose - everything we do relates back to our mission and values.

Everyone has a passion for what they do and you can feel it.

You get to learn and grow in a fun and supportive environment.

You get to work with people from different backgrounds and all walks of life.

You will work with the digital marketing gurus in the tourism industry and have access to high performance coaching.

We are performance-driven and reward you for your achievements.

We actively encourage you to travel and explore using our motorhomes.

Caring deeply about our people comes naturally to us. That’s why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy at https://www.wilderness.co.nz/about-us/sustainability-promise/dei-policy

If the above is you, apply now with your CV and cover letter outlining why you are the right fit for this role and why you want to join the team.

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Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Customer Service Team Leader? Do you have a current New Zealand driver's licence? Do you have customer service experience? How many years of people management experience do you have? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

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