Customer Service Supervisor - Distribution page is loaded

Customer Service Supervisor - Distribution

Apply locations: Mottingham | Full time | Posted Yesterday | End Date: September 30, 2025 | Job Requisition ID: JR30740

Are you based in the Mottingham area? Do you have a passion for working with people?

At Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

What You’ll Be Doing

• Supervise and support the customer service team, providing guidance and feedback to improve performance.
• Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
• Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
• Train and mentor new team members on company policies, procedures, and customer service best practices.
• Develop and implement customer service strategies to enhance the overall customer experience.
• Analyse customer feedback and service trends to identify areas for improvement.
• Collaborate with other departments to streamline processes and improve communication.
• Prepare reports on team performance and customer satisfaction metrics for management review.
• Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
• Stay updated on industry trends and best practices in customer service.

What We’re Looking For

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment - Join a culture that prioritises your growth, with resources and support to help you excel.
• Professional Development - We invest in your success through apprenticeships, training, and mentoring programs.
• Great Benefits - Enjoy a competitive salary, bonuses, pension schemes, life assurance, and more!
• Work-Life Balance - Flexible hours and hybrid working options to help you find your rhythm.

What's Next

If your application is successful, our Talent team will contact you to arrange an interview and discuss any adjustments needed to support your application process.

Are you ready to elevate your career and join a team passionate about delivering exceptional service? We look forward to hearing from you!

With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and top-quality building materials. With over 450 Jewson branches, we serve a wide range of trades, from everyday essentials to specialist equipment.

If you're interested but unsure which role suits you best, contact us at recruitment@starkbuild.co.uk. We look forward to hearing from you!